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FREQUENTLY ASKED QUESTIONS

  • How long will my order take to arrive?
    The delivery time for your order depends on whether it was shipped from our retail store or one of our manufacturing partners. Here's a breakdown: Retail Store: If your order was shipped from our retail location, it will typically arrive within 2-7 business days. Manufacturing Partner: If your order was shipped from a manufacturing partner, it can take anywhere from 2 weeks to 6 weeks to arrive. This timeframe may vary depending on whether the item is in stock or needs to be built to order. Tracking Your Order: Once your order has shipped, you will receive a tracking number via email. This will allow you to track the progress of your shipment and get an estimated delivery date. Additional Information: You can also check the status of your order by logging into your account on our website. If you have any questions about your order, please feel free to contact us.
  • Refund policy
    All returns are for STORE CREDIT or Exchange Only. We have a 30-day return policy, which means you have 30 days after receiving your item to request an exchange or return for store credit. To be eligible for a return, your item must be in the same condition as when you received it, uninstalled, unworn with tags attached, unused, and in its original packaging. You’ll also need the receipt/order number. Return/Exchange will only be issued to the original purchaser. To start a return, you can contact us at cozmictoyz@cosmictoysnhobbies.com and send the following information: Product(s) being returned Purchase Receipt with date of purchase Nature of failure and details of your set up (vehicle, prop, cells, motor, etc.) Contact information including name, phone number, and/or e-mail address, and return address If your return is accepted, we’ll send you instructions on how and where to send your package. Make certain to package your product for safe travels. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any question at cozmictoyz@cosmictoysnhobbies.com. Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / Non-Returnable Items Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received/inspected your return and inform you if the refund was approved. Kindly note that a restocking fee of $5.00 for items & products under $150.00 will be deducted from refund amount. For items & products over $150.00 a 10% percent fee will be deducted from the refund amount. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at cozmictoyz@cosmictoysnhobbies.com.
  • What repairs can you handle?
    Here at Cosmic Toy n Hobbies, we're passionate about helping you unlock the full potential of your hobbies. We offer a diverse range of services to keep your remote-controlled vehicles running smoothly and exceeding expectations. Our expertise spans: 1. 2-Stroke Gas Small Engine Repair: Powering many large-scale RC cars, these engines require specialized knowledge for optimal performance. Our team is adept at diagnosing and repairing any issues your engine might encounter. 2. Nitro Glow Motor Repair: Whether your Traxxas or HPI car needs attention, or your RC plane or helicopter requires a professional touch, we have the expertise to repair and revitalize your nitro glow motor. 3. General RC Vehicle Repair & Restoration: From minor fixes to complete overhauls, we offer comprehensive repair and restoration services for all types of remote-controlled vehicles. We'll bring your beloved RC toy back to life, regardless of its condition. 4. Operational Issue Troubleshooting: Is your RC car acting erratically or experiencing performance issues? Our skilled technicians will pinpoint the problem and resolve it efficiently, ensuring your vehicle operates at its peak. 5. Soldering Expertise: From ESC connections to delicate 8-gauge to 30-gauge wires, our technicians possess the skill and precision to handle any soldering task with meticulous care. Let us help you: Extend the life of your RC vehicles: Regular maintenance and repairs ensure your RC toys remain in tip-top condition for years to come. Unlock maximum performance: Our expert services will optimize your RC vehicle's performance, allowing you to experience its full potential. Save time and frustration: Leave the technical challenges to us and enjoy the pure fun of remote-controlled hobbies. We're dedicated to providing you with the highest quality service and expertise. Contact us today to discuss any needs you have for your RC vehicles!
  • Can you visit us?
    yep! We Have a show room and repair facility. We are inside a large repair shop called Murdock and Son Automotive. You can walk up to the main entrance and see our showroom and appraisal area. Down the hall you will find our repair area (repairea as we call it). The repair room has its own outside entrance, just look for the graphics! 2713 S Garland Ave #200 Garland, TX 75041 M-F 12-7pm
  • Do you buy Toys, RC cars, Trains? or more?
    Do We Buy Toys, RC Cars, Trains, and More? Yes! At Cosmic Toy n Hobbies, we're not just passionate about selling cool toys and hobbies, but also about giving them a new life when you're ready for something new. We're proud to be your one-stop shop for buying and selling a wide variety of toys, including: RC Cars: From high-performance nitro models to beginner-friendly electric options, we're interested in all types of RC cars. Trains: Whether it's a vintage Lionel set or a contemporary model train collection, we're eager to see what you have to offer. Action Figures: From superheroes and villains to sports stars and historical figures, we have a market for a diverse range of action figures. Dolls: From Barbie and American Girl to designer dolls and collectibles, we're always looking for well-loved dolls in good condition. Board Games: Classic board games, party games, educational games, and more – we buy them all! Puzzles: Jigsaw puzzles, 3D puzzles, and more – challenge us with your puzzle collection! Building Sets: LEGO®, K'NEX®, and other building sets are always welcome, regardless of theme or size. Science Kits & Educational Toys: Encourage a love of learning with a range of educational toys and science kits. Vintage & Collectible Toys: We have a special interest in vintage and collectible toys, so please bring in your treasures for evaluation. Why sell your toys to us? Here are just a few reasons why choosing Cosmic Toy n Hobbies is the best decision: Competitive Prices: We offer fair and competitive prices for your used toys. Quick & Convenient: We can evaluate your toys on the spot and offer you immediate payment. Sustainable Choice: By selling your toys, you're giving them a second chance and reducing waste. Support Local Businesses: By choosing us, you're supporting a local business and contributing to your community. Ready to sell your toys? It's easy! Simply bring your toys to our store during our business hours. Our friendly and knowledgeable staff will be happy to assess your items and make you an offer. Don't hesitate to contact us if you have any questions. We look forward to seeing you and your toys soon!

NEED HELP?

469-821-1418

We're always here to help! Contact us via phone or email and we'll get back to you as soon as possible.

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