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RETURNS & EXCHANGES

REFUND POLICY/EXCHANGE POLICY

All returns are for STORE CREDIT or Exchange Only. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request an exchange or return for store credit.

To be eligible for a return, your item must be in the same condition as when you received it, uninstalled, unworn with tags attached, unused, and in its original packaging. You’ll also need the receipt/order number. Return/Exchange will only be issued to the original purchaser. 

To start a return, you can contact us at cozmictoyz@cosmictoysnhobbies.com and send the following information: 

  • Product(s) being returned

  • Purchase Receipt with date of purchase

  • Nature of failure and details of your set up (vehicle, prop, cells, motor, etc.)

  • Contact information including name, phone number, and/or e-mail address, and return address

If your return is accepted, we’ll send you instructions on how and where to send your package. Make certain to package your product for safe travels. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any question at cozmictoyz@cosmictoysnhobbies.com.

 

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received/inspected your return and inform you if the refund was approved. Kindly note that a restocking fee of $5.00 for items & products under $150.00 will be deducted from refund amount. For items & products over $150.00 a 10% percent fee will be deducted from the refund amount. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at cozmictoyz@cosmictoysnhobbies.com.

WE WANT YOU TO BE SATISFIED

Our Hands-On Approach:

Whether you shop online or in-store, we are committed to providing you with a personalized and helpful experience.

Online:

  • Our website features detailed product descriptions, high-quality photos, and customer reviews to help you make informed decisions.

  • Our customer service team is available to answer any questions you may have via chat, email, or phone.

In-Store:

  • Our knowledgeable staff is always happy to assist you in finding the perfect toy or hobby item.

  • We offer hands-on demonstrations and product testing to ensure you are comfortable with your purchase.

  • We have a dedicated customer service area where you can easily initiate returns and exchanges.

Our Commitment to You:

We believe that shopping for toys and hobbies should be a fun and enjoyable experience. We are committed to providing you with a wide selection of high-quality products, competitive prices, and exceptional customer service.

We are confident that you will be satisfied with your purchase from Cosmic Toy n Hobbies. If you are not completely happy, please let us know and we will do everything we can to make it right.

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